PRIVACY POLICY
| Divine Destiny Services is committed to protecting the privacy and security of your personal information.
This Policy explains when and why we may collect personal information about people who visits our website, how we keep your information secure and how we may use it in accordance with the General Data Protection Regulation (GDPR). |
1.1 Who are we?
We are Divine Destiny Services, we provide innovative and inspiring Video Production, Photography & Design services from our studio in South East London. Our objective is to make every project as easy as possible for our clients.
1.2 How do we collect information from you?
We obtain information about you when you contact us as a customer via phone or using our website. An example might be when you contact us about our services, to film, record, edit, design etc.
1.3 DATA PROTECTION PRINCIPLES
| We will comply with data protection law. This says that the personal information we hold about You must be:
1. Used lawfully, fairly and in a transparent way. 2. Collected only for valid purposes that we have clearly explained to You and not used in any way that is incompatible with those purposes. 3. Relevant to the purposes we have told You about and limited only to those purposes. 4. Accurate and kept up to date. 5. Kept only as long as necessary for the purposes we have told You about. 6. Kept securely. |
1.4 What type of information is collected from you?
The personal information we collect might include your name, email address, IP address, telephone number and your address in some instances (If we have to post a product to you).
1.5 How is your information used?
We will only use your personal information when the law allows us to. For example, we will use your information in the following circumstances:
- We may use your information to process orders that you have made to carry out our obligations arising from any contracts entered into by you and us.
- When dealing with your enquiries.
- When we seek your views or comments on the services we provide.
- When we notify you of changes to our services.
- Where it is necessary for our legitimate interest (or those of a third party) and your interest and fundamental rights do no override those interests.
- When we send you communications which you have requested and that may be of interest to you (these may include information about products, events, promotional offers etc).
- Where it is needed in the public interest of for official purposes
- Where we need to protect your interest (or someone else interest).
- We may also need to share Your personal information with a regulator or to otherwise comply with the law.
1.6 Who has access to your information?
We will not pass on your information to any third party except if we have to in order to fulfil our obligations with you.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example if you want us to produce a photo book we will have to give our supplier your name(s) and age if appropriate, for birthdays photobook, or when we put your video on vimeo or YouTube). We have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will only pass on your details if you have requested us to do so, or we are required to do so by law, for example, by a court order.
1.7 Your rights in connection with personal information
Under certain circumstances, by law You have the right to:
- Request access to Your personal information. This enables You to receive a copy of the personal information we hold about You and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about You. This enables You to have any incomplete or inaccurate information we hold about You corrected.
- Request erasure of your personal information. This enables Employees or Parents to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove Your personal information where You have exercised Your right to object to processing (see below).
- Object to processing of Your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about Your particular situation which makes You want to object to processing on this ground. You also have the right to object where we are processing Your personal information for direct marketing purposes.
- Request the restriction of processing of Your personal information. This enables Employees or Parents, as is appropriate, to ask us to suspend the processing of personal information about You for example if You want us to establish its accuracy or the reason for processing it.
- Request the transfer of Your personal information to another party.
1.8 Your duty to inform us of changes
It is important that the personal information we hold about You is accurate and current. Please keep us informed if Your personal information changes during your working relationship with us.
1.9 Access to your Information.
You will not have to pay a fee to access Your personal information provided your request is fair and reasonable, however we may charge a fee for information request that we deem to be repetitive, unreasonable or onerous. We will write to inform you of the cost.
The fee must be paid in order for us to comply with the request. The fee will be determined at the relevant time and will be set at a level which is reasonable in the circumstances.
1.10 What we may need from You
We may need to request specific information from You to help us confirm your identity and ensure Your right to access the information (or to exercise any of Your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
1.11 Timescales
Usually, we will comply with your request without delay and at least a month subject to what we may need from you above. Where requests are complex or numerous, we may contact you to inform you that an extension of time is required. The maximum extension period is two months.
1.12 Use of ‘cookies’
Like many other websites, Divine Destiny Services website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They may collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences.
1.13 Links to other websites
Our website may contain links to other websites run by other organisations, for example You tube or Vimeo. This privacy policy applies only to our website‚ we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
1.14 RIGHT TO WITHDRAW CONSENT
In the limited circumstances where You may have provided Your consent to the collection, processing and transfer of Your personal information for a specific purpose, You have the right to withdraw Your consent for that specific processing at any time. To withdraw Your consent, please email Info@divinedestinyservices.co.uk. Once we have received notification that You have withdrawn Your consent, we will no longer process Your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
1.15 FUTHER CHANGES TO THIS PRIVACY NOTICE
We reserve the right to update this privacy notice at any time. We may also notify You in other ways from time to time about the processing of your personal information. This policy was last update in May 2018.